Refund and Returns Policy

At Matcha Byron Bay, we take great care in ensuring the quality of our products. As we sell consumable food items, we do not accept returns for change of mind or other customer preferences.

However, if your item arrives damaged, faulty, or incorrect, we are happy to offer a refund or replacement. Please contact us within 7 days of receiving your order with a clear description and photo of the issue.

To request a refund or replacement, please email us at matchabyron@gmail.com with your order details and supporting photos (if applicable).

We reserve the right to assess each case individually and appreciate your understanding.

Thank you for your support.